Return & Cancellation Policy

Return Policy

You can file a request for Return Materials Authorization on any items that are unworn, unwashed, free of any damage like snags or tears, and free of any unfamiliar fragrance.

All RMA requests must be filed within 3 business days after your package is marked as delivered.

All RMA filings later than 3 business days after delivery or sent without prior notification and authorization are subject to refusal, store credit, and/or a restocking fee (10$ or 15%, whichever is higher).

All return packages received later than 10 business days after authorization are subject to refusal, store credit, and/or a restocking fee.

All returns must include their original piece ratio (i.e. all six pieces of a six piece pack), packaging, manufacturer tags, and accessories.

Returned items missing any of the aforementioned or failing to meet pre-shipped condition will be subject to refusal, store credit, and/or a restocking fee. This is determined at our sole discretion.

Shipping charges are non-refundable.

Only defective and damaged item returns are eligible for prepaid return labels.

Failure to notify us of any defect or damage within the given RMA form will disqualify any request for prepaid return labels.

We do not offer exchanges at this time.

Please file returns and/or damage claims at returns@petaldewusa.com or directly here.

Cancellation Policy

If you would like to cancel an order, please notify us at returns@petaldewusa.com, or directly here.

Requests for cancellation are valid until a package has been marked as delivered. If you wish to request a cancellation on an item that has been delivered, please file for a return.

Cancellations for orders AFTER they have already shipped will not have their shipping charges refunded.